Payment Method Errors

Modified on Fri, 03 Mar 2023 at 12:42 PM

When you create Invoices for clients who have a debit or credit card on file, the transaction is handled by Stripe (our credit card processor). Occasionally some of these payments can fail. 


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When you first create an invoice, any payment failures are identified via error messages in the Unpaid Invoices report.

View client payment errors in Unpaid Invoices in Pet Sitting Software


Payment method errors reported by Stripe are stored against the invoice in Pet Sitter Plus and these errors are then displayed in the Unpaid Invoices Report. The error messages are date and time stamped.


Tip: Payment Method Error messages can help the business owner identify the reason a client's payment has failed. Examples of card payment failures could be:
  • Card expired
  • Insufficient funds
  • No card on file
  • Invalid Accounts
  • Payment requires customer action


Where can I view a Client's Payment Method Error?


Client Payment Method Error messages can be viewed from The Unpaid Invoices Report.

Navigation: Invoices > Unpaid Invoices Report


  • Click on the Unpaid Invoices Report.
  • Enter data parameter required.
  • View the Payment Method Error message that relates to each individual invoice.

View the Payment Method Errors displayed in Unpaid Invoices report in Pet Sitting software.


Tip: If a Client Payment Method has failed, you can choose to email directly from the Unpaid Invoices Report to inform them that their payment has failed.


How can I inform a Client that their Payment has Failed?


Note: To inform your clients that you have received a Payment Method Error notification, you will need to set up a standardized email template which you can create and save for future notifications of this type. An example of a Payment Method Error Email Template is shown below:
Navigation: Invoices > Unpaid Invoices Report


Step 1

  • Access the "Unpaid Invoices" report.
  • Select check box adjacent to the Client you wish to email.
  • Click "Email."

Send a credit control email to a client in unpaid invoices in Pet Sitting Software


Step 2

  • From the Email Template drop-down list - Select your "Payment Method Error" email template.
  • Click "Send Email."

Select Payment Method Error email template to send to a client from unpaid invoices in Pet Sitting Software


Your client will receive your email notifying them that their payment has failed and the necessary action to take.

Example of a Payment Method Email in Pet Sitting software




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