View/Edit Client Keys from My Planner

Modified on Wed, 28 Aug at 4:32 PM

NOTE:  To start using and configure the new Staff and Group Planners, please read Understanding The Group Planner and Understanding the Staff Planner. For existing users of the Staff Planner, Transitioning over from the existing Staff Planner to the Group Planner. 


When a client service is accessed from the Planner, subject to Staff Permissions, staff can view the list of client keys to access the home. Key management is a digital method of recording which staff have physical possession of client keys and is able to assign and return keys.


How do I View Client Keys from My Planner?


Navigation: Scheduler > Schedule > My Planner


  • Click the total count of Scheduled Services for the relevant day.


Access a Client Service from the Planner in Dog Walking Software


  • Click the Service Item to access the Service Details page and menu.


Access a Client Service from the Planner in Dog Walking Software


If a Client Key has been recorded, a key icon will be present on the on Client's Service detail.


  • Select the Key sub menu.
  • A red key means that you need to be assigned the key, both digitally and physically.
  • A green key indicates you have already been assigned the key.
  • A black key indicates the key is in the office or the visit is in the past.




How Do I Assign or Return Keys from the Key Tab in My Planner?

  • Select the Key sub menu.
  • View the details for the Client's Keys.
  • Assign or Return the Client's Keys to the Office or Admin.


Manage keys in My Planner in Dog Daycare Software


Info: Further reading...


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