My Staff has Forgotten their Login Password

Modified on Thu, 09 Feb 2023 at 03:55 PM

Your staff will need to enter their email address or unique staff account number and a password to securely login to their portal every time. However, if they have forgotten their password, they can "reset" it.


Watch this video for a step-by-step tutorial on how to set or reset a password:




How can Staff create a new Password?

Step 1

  • In the login screen, select the link "Set/Reset password?"

Set up a password in dog walking software


Step 2

  • Enter the account number or the staff member's email address in the panel.
  • Click "Reset Password."
  • An email will be sent to the work email address registered on the staff account with a 6-digit secure code.

Reset your password in dog walker software


Step 3

  • Enter the code exactly as is shown in the password set/reset email.
  • Click "Set/Reset Password" again.

Your dog boarding software will send you a secure code to reset your password


Step 4

  • Type in your new password.
  • Type it in again to confirm.
  • Click "Set password" to complete the process.

Enter your new password in dog day care software



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