How Can Staff Login on Mobile?

Modified on Mon, 20 Feb, 2023 at 11:25 AM

New and existing staff use the same method to log in. 

When you hire a new staff member, you need to:
  1. Create a new staff record – see How Do I Add a New Staff Record?
  2. Make sure that each staff member has an email address that they will use for work. This must be entered into the "Work Email address" field in their staff account.
  3. Send instructions on how to log into the Staff Dashboard on their mobile.

Important: If the mobile is secure, staff could use "Keep me logged in." Since client details (including address and alarm code) are accessed via the mobile, we recommend that the phone locks the screen IMMEDIATELY after activity, and is password or fingerprint/Face ID protected.

Tip: We would recommend you issue your Staff members a policy on privacy, securing devices and data protection.

Staff can watch this video to see how to set or reset a forgotten password on mobile:

How Do Staff Login on a Mobile Device?

Navigation: Login screen

Step 1

  • To login, they need simply enter their work email address or their unique 5-digit staff account number (eg. 10756) plus their password.
  • Check the box for "Keep me logged in" if the mobile screen is locked securely by a password or fingerprint.
  • Tap "Login."

How to login to Pet Sitter Plus on the staff dashboard on mobile

What happens if the Staff Member has Forgotten their Login Password in V7?

Step 2

  • To re-enter or add a new password, in the login screen select the link "Set/Reset password?"

Set up a password in dog walking software

Step 3

  • Enter the account number or the staff work email address in the panel.
  • Tap "Reset Password."
  • An email will be sent to the main email address registered on the staff account with a 6-digit secure code.

Reset your password in dog walker software

Step 4

  • Enter the code exactly as is shown in the password set/reset email.
  • Tap "Reset Password".

Your dog boarding software will send you a secure code to reset your password

Step 5

  • Type in your new password.
  • Type it in again to confirm.
  • Tap "Set password" to complete the process.
When you tap "Set Password" you will be logged in to Pet Sitter Plus.

Enter your new password in dog day care software

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