Using Client Location Tab in My Services

Modified on Tue, 25 Oct, 2022 at 4:55 PM

When staff are out working in the field, it is essential that they can easily navigate to a client's home. From any client service, staff can map directions to the client's home from their current location.

Tip: The phone's "Location Services" must be turned on. If staff have problems checking-in, you can read Why is the Check-in and/or Check-out function Not Working on my iPhone? or Why is the Check-in and/or Check-out Function Not Working on my Android Phone?

Note: For the map to function, the Address Field of the client record needs to be populated. See How Do I Enter the Main Contact Client Details?

How Do I View the Client's Address and Map from a Service Screen?

Navigation: My Dashboard > My Services

After opening a service, tap the Location Pin tab at the bottom of the screen.
The location marker identifies your current location where you checked in with an "I". The house icon indicates the client's home address so you can see how far away you are.
For route directions, tap and hold the blue underlined address to open your Maps program, if your phone has the capability to do this.

Use the client location tab to view the client's home address on a map in cat sitting software

Tip: To understand what can affect GPS network signals and their accuracy, see GPS Accuracy at Check-In and Check-Out for an explanation.