Disable Service Request / Scheduled Email Confirmations

Modified on Fri, 30 Sep 2022 at 03:11 PM

When clients request services through the Portal, they are sent some or all of a series of automatic emails, depending on the action they take:
  • service request confirmation email – when the client submits their request for services.
  • service request scheduled email – when the request your client submitted is scheduled.
  • service request cancelled email – when your client cancels a request BEFORE you schedule it (still on Request stage).
  • service cancelled email – when your client cancels a scheduled service in the portal.

With this setting you can disable the automated service request confirmation email and the service request scheduled email.


TABLE OF CONTENTS


I Don't Want Clients to Receive an Automated Email when they Request Services in the Portal

Navigation: Admin > Settings > Service Request Settings > General


  • Toggle "Disable Service Request Confirmation Email" to OFF.
  • Click "Update."


Note: The client will NOT receive any notifications after submitting Service Requests. They will be able to see the Requests in their Schedule in the Portal if they review it.


Stop clients receiving an email when requesting services from the Portal in pet sitting software


I Don't Want Clients to Receive an Automated Email when I Schedule Requested Services

  • Toggle "Disable Service Scheduled Confirmation Email" to OFF.
  • Click "Update."


Tip: If you disable the Service Scheduled Confirmation Email, it is a good practice to send the client a copy of the Quote or Invoice, which will include the scheduled dates and pricing so they have a record of their booking.


Stop clients receiving an email when requesting services from the Portal in pet sitter software


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