Understanding the Credit/Debit Notes Report

Modified on Mon, 26 Sep 2022 at 03:32 PM

Credit Notes and Debit Notes are a system to account for changes after an invoice is created, so they are most common when you invoice in advance of service delivery. If the changes increase the Order total, a Debit Note is created; if the changes decrease the Order total, a Credit Note is created. Debit notes result in an amount due, and credit notes create a credit on the account for future use. The Credit/Debit Notes Report lists all un-committed credit and debit notes.


What is an "Uncommitted" Credit Note?

Credit Notes help you easily manage a client's account balance by allowing you to Credit a client for, say, a cancelled walk, instead of refunding the money. Uncommitted Credit Notes are considered Open, meaning additional items can be added to the same Credit Note, but the Credit note is not visible or available in the Client's Account, until it is committed. When it's committed, no additional items can be added and the balance is applied to the Client Account and is available for use.


What is an "Uncommitted" Debit Note?

Debit Notes are generated when invoiced services are increased in value or new services are added to an Order. Uncommitted Debit Notes are considered Open, meaning additional items can be added to the same Debit Note, but the Debit note is not visible as a Balance Due, until it is committed. When it's committed, no additional items can be added and the Balance Due is applied to the Client Account.

Credit and Debit Notes can be "committed" in the following ways:
  • From the Service Order.
  • From the Invoice (Credit/Debit Notes page).
  • In bulk, from the Credit/Debit Notes Report (see below for details).


Note: Committed Credit and Debit Notes can be viewed in the Invoice, and Client Balances can be viewed in the Client Balances Report.



Using the Credit/Debit Notes Report

Navigation: Invoicing > Credit/Debit Notes


  • Select the Credit and Debit Notes to Commit.
  • Click "Commit" to apply the Credit or Debit to the Client Account.


Tip: Click the client's name to view the client account, or click the Invoice No. to view the Invoice.


Viewing the credit and debit notes report in cat sitting software


What Do the Columns Mean on the Credit/Debit Notes Report?

See an explanation of what you see on the report:


Client: Client Last Name and First Name.

Invoice: Invoice number for the credit or debit note.

Type: "Credit Note" or "Debit Note."

Amount: Amount of the credit note or debit note.

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