Connect Email account using SMTP (Part 1)

Modified on Sun, 15 Sep at 4:59 PM

This article explains how you can connect your business or personal email account to Pet Sitter Plus using SMTP.

Emails can be sent from Pet Sitter Plus in a few ways.

Through our internal email system (default).
Through a combination of our internal email system and your business or personal email account (strongly recommended).
Through your business or personal email account only.

IMPORTANT: Once you have read this article and followed the steps below, you will also need to follow Part 2 in order to complete the set up so SMTP integration will work.

Note:Connecting your email account to Pet Sitter Plus is not essential, but can provide enhanced functions such as bulk/masse emailing to your clients.
If you have a Gmail/GSuite, Microsoft or other email provider account, please follow the applicable instructions below:Connect your Email Using Gmail/Google
Connect your Email using SMTP (For all other email Account Providers)
Connect your Email using Microsoft (For Outlook, Hotmail, Live.com or MS 365) 
SMTP set-up can be a frustrating experience due to the technical nature. If you run into any difficulties, please reach out to our Support team who will be happy to assist you: [email protected]

How do I send emails via SMTP from my business or personal email account?

Navigation: Admin > Settings > Email Settings > Email Options

Step 1 - Set Your Email Options

Use Staff's Email Address: Turn ON to allow clients to reply to the specific staff member who sent the email (instead of to the company reply-to email address).
BCC All Direct Emails To Company: Turn ON (Optional) to receive a copy of all emails sent via your Google email.

Use custom SMTP in pet sitter software

Step 2 - Connect Your Email

Navigation: Connect > Email Settings > Connect Your Email

Send Email From Your Own Account: Turn ON to configure SMTP to connect your company/personal email account.
Email Configuration Type: Click "SMTP" - For non Google Email Accounts, connect using "Google"
Only Use For Direct Emails:(Recommended) Switch ON to enable Pet Sitter Plus to automatically route emails through the most appropriate channel depending on the nature of the email.
Click "Update."

Use custom SMTP in pet sitter software

Next Step: Connect your Email using SMTP (Part 2)