How Do I Use the Help Center?

Modified on Thu, 15 Dec, 2022 at 12:26 PM

You won't need to leave Pet Sitter Plus to find all the help you need. Our knowledge base is packed full of updated help articles and is fully searchable. This will make it much easier and faster to find the answers that you need. 


The Help Center has been organized into several categories to help you easily find what you're looking for:

Tip: You can access the Help Center through your Pet Sitter Plus program (as explained below), or you can access it directly through your browser and then bookmark the page for future use: 
https://support.petsitterplus.com/support/home


How do I Access and Search the Help Center within Pet Sitter Plus?

Access Help Center from desktop:

Step 1

  • To open the Help Center on the desktop, click on the Widget n the bottom right corner of your screen.

Note:  It doesn't matter where you are in Pet Sitter Plus – the Help Center Widget always appears in the bottom right corner. If you find that the Widget is concealing any information on your screen, Administrators can choose to remove this by navigating to Admin > Settings > Company Settings and toggling ON or OFF "Show Support Widget."


Access the Help Center in pet sitting software


Step 2

  • You can simply click on any of the Help Topics to see a list of help articles.


See help topic in help centre in dog walking software


Step 3

  • To "search" for a phrase for something you need more help on, simply type in a phrase or question into the search panel and a list of suggested articles will appear automatically below.
  • Click on one of the suggestions to find answers. 

search for an answer in pet sitter plus software for dog walkers


Note: You can also access the Help Center by clicking the "?" icon on any screen.


Access the help support centre from the icon on the main dashboard menu in dog walking software



Access Help Center from mobile or tablet:

  • To open the Help Center on the mobile or a smaller tablet, click on the Widget in the bottom right corner of your screen.

Note: It doesn't matter where you are in Pet Sitter Plus – the Help Center Widget always appears in the bottom right corner. If you find that the Widget is concealing any information on your screen, Administrators can choose to remove this by navigating to Admin > Settings > Company Settings and toggling ON or OFF "Show Support Widget on Mobile."


Use the help centre on mobile in software for pet sitting


  • To search for help, it's the same process as detailed above in the desktop instructions.

Other Ways of Getting Support

Step 1

  • To send a message to our Support Desk, click the option to "Contact Us by Email."

Send a message to the support desk in pet sitting software


Step 2

  • Complete all the fields and let us know as much detail as possible in the "Description" field. 
  • You can attach a screenshot by clicking on the paperclip icon - these are always a very useful addition to helping solve a support issue.
  • After completing the "Email" and "Contact Name" fields, click "Submit." We will usually respond within 24 hours or sooner.

Tell us about your support issue and send it to Pet Sitter Plus support desk.



 Access our Support Help Centre Here.

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