Customize Booking or Cancellation Restriction Error Messages

Modified on Sun, 17 Dec 2023 at 09:14 PM

When a client attempts to request a service in the client portal after the service request booking restriction, they will be prevented from sending the request. Instead an error message (which you can personalize) will appear informing the client they are unable to request the service.


Tip: Include a message to explain how to contact your office to enquire about last minute availability.



Note: This function DOES NOT support Merge Codes, so type in your contact details for the client to use.



How Can I tell Clients how to Request Last Minute Service when they Can't Request Online?

Navigation:  Admin > Settings > Service Request Settings > Restrictions


  • Enter your message in the  "Booking Restriction Error Message" panel.
  • Click "Update."

Customize your error message to show clients when they try to book online within restrictions in the  portal in cat software


Example: Your personalized booking restriction message appears under the auto generated warning statement.

Client error message triggered by your booking and cancellation cut off times in pet sitter software



How Can I tell Clients how to Cancel a Last Minute Service when they Can't Cancel Online?

Navigation:  Admin > Settings > Service Request Settings > Restrictions


  • Enter your message in the  "Cancellation Restriction Error Message" panel.
  • Click "Update."


Customize your error message to show clients when they try to cancel online within restrictions in the portal in cat software


Example: Your personalized cancellation message appears under the auto generated warning statement.


Client error message triggered by your booking and cancellation cut off times in pet sitter software

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