Tips can be added to orders by clients or administrators and then processed in two ways.
1. Using Stripe.
2. Using a Service Item called "Tip" or "Gratuity."
If you have configured your database to accept payments via Stripe, the default setting is to allow "Tip Processing" from the Client Portal.
Note: Your clients will be able to leave a tip on their invoice BEFORE you take payments on your outstanding invoices, provided that you are using Stripe as your payment method.
What is the process for Adding a Tip in the Portal?
Navigation: Admin > Settings > Client Portal Settings > General Settings
Step 1
- To allow clients to add a tip, switch the toggle to ON.
- To prevent clients from adding a tip, switch the toggle to OFF.
- Click "Update."
Step 2
Navigation: Click the link "Client Portal" from any Client's account
- In the Client Portal, your clients select this button to "Add Tip."
Step 3
- After selecting "Add Tip", they will have the Tip Tool where they can add a percent or amount.
Step 4
- After adding the tip, the Amount Due will update.
- When the pay the invoice, the entire amount will be charged to their payment card.
Step 5
- The Invoice will be updated to include the tip.
Step 6
- The Tips Report will reflect the tip amount to be paid to the appropriate staff.
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