What is the Refunds Report?

Modified on Fri, 15 Sep 2023 at 12:41 PM

Sometimes it is necessary to refund a client's payment, possibly because they canceled their service or had a problem with the service delivery. 

Refunds to a clients credit/debit card can be created for payments made through the Client Portal (Stripe). Cash, Check or any other payments are refunded directly by you to the client and require a manual Refund entry onto your system.

The Refunds Report contains a list of all refunds made to a Client that have been created on your system. 

Similar to other reports, direct access to a Client Account is available by clicking on the blue Client Name once you created your report. When you have drilled into the Client Account, clicking the orange back button will return you to the Refunds Report.

How do I View and/or Filter the Refunds Report?

You can filter this report by a custom date range or one of the quick report buttons such as "This Month." 

Navigation: Reports > Refunds

  • Select a custom date range or use a quick report button, i.e. "This Week."
    • To view the previous timeframe click the "<" button.
    • To view the next timeframe click the ">" button.
  • Click "Reload" to view your customized Refunds Report.

Run a report for all Client Refunds created on Pet Sitting Software

You can choose to include All detail, Client Name, Detail reference and/or Amount in your report by clicking on the down arrow next to "Show." 

Run a report and show detail for all Client Refunds created on Pet Sitting Software

Similar to the Client Name, clicking on the "Amount" in blue will take you directly to the Clients Payment Page containing the Refund. 

Click on Amount in the Refund Report to display the Clients Payment page with the refund displayed in Pet Sitting Software

Report Columns Explained 
Date: Date the receipt was entered manually or automatically via Stripe.
Client: Last Name, First Name. Click on the blue name to access the Client's account.  To return to this report, click "Back."
Details: Reference entered in receipt "Details," usually defaults to "Overpayment Refunded."
Amount: Amount Refunded.

How do I export the Refunds Report?

Exporting your Refunds Report is Optional. the CSV is exported and downloaded onto your device.

  • Run your customised Refunds Report as detailed above.
  • Select "CSV" to Export the data displayed in the report.

Export the Refunds Report into a CSV in Dog Daycare Software

Tip:  A CSV file can be opened with most spreadsheets, such as Microsoft Excel or Google Sheets, as well as uploaded to accounting programs like QuickBooks or Xero.

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