If you need to correct an error made when a manual refund was created, you can delete the refund.
How do I Delete a Refund?
Navigation: Clients > Payments & Refunds > Refunds
Step 1
- Click on the refund to delete.
Step 2
- Click "Delete." "Are you sure?" appears. Click "Delete" to confirm, or click "Cancel."
- The client's balance and unallocated payments are adjusted by the amount of the deleted refund.
Note: Only manually created refunds can be deleted. Refunds via Stripe have a Stripe ID and there is NO "Delete" option.
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