Delete a Refund

Modified on Fri, 23 Sep 2022 at 09:50 AM

If you need to correct an error made when a manual refund was created, you can delete the refund.

How do I Delete a Refund?

Navigation: Clients > Payments & Refunds > Refunds

Step 1

  • Click on the refund to delete.
Delete a refund in your pet sitting software

Step 2

  • Click "Delete." "Are you sure?" appears. Click "Delete" to confirm, or click "Cancel."
  • The client's balance and unallocated payments are adjusted by the amount of the deleted refund.
Delete a refund in your cat sitting software

Note: Only manually created refunds can be deleted. Refunds via Stripe have a Stripe ID and there is NO "Delete" option.

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