Cash or Check payments are refunded directly, by you to the client and require a manual Refund entry.
Refunds can be created using the following process:
- You need an amount of unallocated funds equal to or greater than the refund amount.
Note: If you do not have the necessary unallocated funds, then you must first:
- Void the invoice that the receipt is allocated to.
- Reduce the value of services on the order by the amount of the refund.
- Re-invoice the service order which will create the required unallocated amount on your receipt.
How Do I Create a New Refund?
Navigation: Clients > Payments & Refunds > Unallocated Payments
Step 1
- Click "Unallocated" from the sub-menu.
- Click "Create Refund" next to the unallocated payment to refund.
Step 2
- Select the date you refunded the client, by giving them a check, cash, or a refund in PayPal.
- Enter or confirm the refund amount.
- Default text: Leave as "Overpayment Refunded" or write your own description.
- Click "Create Refund."
- The refund is on the client's "Payments" page and their "Refunds" page.
Step 3
- The refund is on the client's "Payments" page and their "Refunds" page.
Tip: If the refund was an error, you can click on the refund and delete it. See Deleting a Refund.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article