When Staff login to Pet Sitter Plus V7, they will need to enter their email address or unique account number and a password to securely login to their portal, in the same way they have signed into previous versions.
Watch this video to see how to set or reset a forgotten password:
Forgotten Passwords
Previously, as the business owner or senior admin, you would have been able to see the staff password in the "users" area of the software and so been able to remind them of it if it had been forgotten.
In Version 7, the staff account password is secure (like the client passwords are), so if the password has been forgotten, the staff member will need to "reset" it.
Tip: These instructions are for desktop computers or larger tablets. For logging in on a cellphone, see also How Can Staff Login on Mobile?
How Does a Staff Member Log in to V7?
Step 1
- To login, they need simply enter their work email address or their unique 5-digit staff account number (eg. 10756) plus their password.
- Click "Login."
What happens if the Staff Member has Forgotten their Login Password?
Step 2
- To re-enter or add a new password, in the login screen select the link "Set/Reset password?"
Step 3
- Enter the account number or the staff work email address in the panel.
- Click "Reset Password."
- An email will be sent to the main email address registered on the staff account with a 6-digit secure code.
Step 4
- Enter the code exactly as is shown in the password set/reset email.
- Click "Reset Password".
Step 5
- Type in your new password.
- Type it in again to confirm.
- Click "Set password" to complete the process.
When you click "Set Password" you will be logged in to Pet Sitter Plus.
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