How to Know if a Client Requests Services Online

Modified on Thu, 24 Nov, 2022 at 11:36 AM

When one or more of your clients has requested services from the client portal, you will receive a "Service Request" in Pet Sitter Plus.

How will I Know when a Client places an Order Online?

There are two ways you can access the online booking:

A red indicator is shown above the Scheduler icon in the menu and the number on this indicator shows the number clients who have requested services that have not yet been scheduled by you in Pet Sitter Plus.
Clicking on the red number will take you to the Service Requests screen where you can schedule, amend or email the booking to the client and/or sitter.
Alternatively, on the HOME screen, a link will appear indicating that you have "X clients with outstanding job requests.
Clicking on this link will take you to the Service Requests screen where you can schedule, amend or email the booking to the client and/or sitter.

How to know when you have a service request in your boarding and pet sitting software

When a client makes a booking for one or more services from the portal, an email confirmation of the service request is sent to them and also to any Alternative or Emergency contacts if these contacts have been marked to receive copy emails.

A copy of this email (see example below) is also sent to your Pet Sitter Plus admin mailbox.

Example email of a service request made in the portal in dog walker software