Managing Sitters on a Client's Account

Modified on Fri, 4 Nov, 2022 at 6:44 PM

On the Client's Sitters Tab, you can add one primary sitter (the staff typically assigned to the client) and as many back-up sitters as needed to a Client Account. 

Tip: You can add a staff that lives close by or you can add a staff after they have been introduced to the pet. You can remove a staff if they no longer care for the pet or no longer work with you.

Important: Check “Hide teams, show backup sitters” under Admin > Settings > Staff Access to hide the Teams from the client account and display the Sitters tab.

How Do I Add and Remove Sitters associated to my Client's Account?

Navigation: Clients > access a client's account > Client Admin > Sitters

Step 1

  • Click the dropdown which defaults to "[not set]."
  • Select the sitter to add to the client record.
  • Click "Add New Sitter." A pop-up confirms the sitter was added.
How to add a sitter to the client account in dog walker software

Step 2

  • To remove a Sitter, click on the "X" to the right of the sitter's name.
  • A pop-up confirms the sitter was removed.

How to remove a sitter from the client account in dog walker software

Tip: Sitter Access, such as viewing and updating a client account, is noted on the Sitters screen, but admin access is not listed. See Staff Access.

Note: Depending on your Staff Access Settings, once a sitter is removed from a client's account, they may not have access to the client's account. You can remove a sitter, or replace them with a new sitter, on all Client Accounts in 
Staff Maintenance.

Tip: If you are a sole trader, you can set the same default Primary Sitter for all New clients you create. Set A Default Primary Sitter For All New Clients.

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