What is the Write Offs Report?

Modified on Fri, 15 Sep 2023 at 12:42 PM

Sometimes it is necessary to write off a Clients outstanding amount on an Invoice by "writing off" part or All of the outstanding balance. 

Examples of a write off may be:

  • When the client says they are not going to pay and/or you consider the money un-recoverable.
  • When the amount outstanding is very small. For example, a client pays $45 instead of $46. Rather than chase the outstanding $1.00, you "write off" the amount and mark her invoice paid in full.

The Write Offs Report contains a list of all payment write offs made against a Clients Invoice and are defined by your custom date range 

Similar to other reports, direct access to a Client Account is available by clicking on the blue Client Name once you created your report. When you have drilled into the Client Account, clicking the orange back button will return you to the write offs report.

In addition, clicking on the Invoice number in this report will drill down directly into the Invoice and show the entered reason for the write off. Clicking on the orange back button will also return you to the write offs report.

How do I View and/or Filter the Write Offs Report?

You can filter this report by a custom date range or one of the quick report buttons such as "This Month." 

Navigation: Reports > Write Offs

  • Select a custom date range or use a quick report button, i.e. "This Week."
    • To view the previous timeframe click the "<" button.
    • To view the next timeframe click the ">" button.
  • Click "Reload" to view your customized Write Offs Report.

Run a report for all Invoice Write offs created on Pet Sitting Software

You can choose to include All detail, Client Name, Detail reference and/or Amount in your report by clicking on the down arrow next to "Show." 

Run a report and show detail for all Client Invoice write offs created on Pet Sitting Software

Report Columns Explained 
Date: Date the write off was created.
Invoice: The Invoice Number relating to the write off. Click on the blue Invoice Number to access the write off details.
Client: Last Name, First Name. Click on the blue name to access the Client's account.  To return to this report, click "Back."
Tax: The tax value associated with the Amount.
Amount: Amount written off.

How do I export the Write Offs Report?

Exporting your Write Offs Report is Optional. the CSV is exported and downloaded onto your device.

  • Run your customized Write Offs Report as detailed above.
  • Select "CSV" to Export the data displayed in the report.

Export the Write Offs Report into a CSV in Dog Daycare Software

Tip:  A CSV file can be opened with most spreadsheets, such as Microsoft Excel or Google Sheets, as well as uploaded to accounting programs like QuickBooks or Xero.

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