Tutorial 10-1: Send Welcome Email

Modified on Fri, 30 Jun 2023 at 12:13 PM


 In this step, you will learn how to...
  • Send a Welcome Email

For Further Help:

How will I know when a Client has Requested Services Online?


Note: Before you can invite your clients to use the portal, please complete the tutorial section Tutorial 9-3: Payments.


Now that you have set up your services, staff and learned how to create an order, send a quote and create an invoice, it is time to learn how to invite your clients to use the client portal.


Note: Inviting your client to the portal is OPTIONAL if you do not wish to offer the ability to book services online.


To enable your clients to access the Pet Sitter Plus Client Portal to view their account information, make online bookings and edit their information, you need to provide them with:
  • the web site address (URL) for your business's client portal
  • the client's unique 10 digit ID (optional). Your clients can log on to the portal using either the same email address as you have on their client data screen or their unique 10 digit account number.

Note: Existing clients MUST already have a client record created in the software, as you did in Tutorial: 4-1 Add Client Accounts.  There is a different process for asking new clients to register themselves for the first time, which you can read about later in How does a New Client Register Online?


Navigation: Clients > Email

How do I Enable Existing Clients to Login for the First Time?


Scenario: Tammy wants to invite Linda Macauley to use the client portal for making online booking requests and updating her client and pet information.


Note: In Step 4 of this tutorial, we will assume the identity of "Linda  Macauley" so you can see how clients would initially set their password to log in and make an online booking.

1. Firstly, you will need to change the email address on Linda Macauley's client account to your own email address. This is so you can set up the password on this account and see how it works from the client's perspective.

Type in your own email address, eg. "lyndsay.psp@hotmail.com" and click "Update"

Enable Clients to log into the Client Portal for the first time in Dog sitting software

Your Pet Sitter Plus software contains several pre-configured email templates for your use, and one of these is called "Welcome Email."

2. Click the "Email" menu option and select the email template "Welcome Email" from the dropdown list.

Send a Welcome email to clients inviting them to their client portal in dog sitting software

3. Type into the "Email Subject" line "Welcome to the client portal" and click "Send Email."

Note: The "merge codes" you can see in the { } brackets – eg. {CLIENT_FORENAME} – will automatically populate with the data in the client record, in this case "Linda" as the client's forename.

Send clients a welcome email inviting them to use the client portal in dog sitting software

Go to your email inbox to see if an email has arrived from Dogz and Catz Pet Sitting.

4. Click the link in the email to create your password.

Receive the client portal welcome email in dog sitting software

You will see a "set-up" screen from the client portal and the account number already inserted.

5. Click the link to "Set/Reset Password"


Learn how to reset a password to the client portal in dog sitting software

The next screen is an extra security measure to ensure you are in the right account.

6. Click on the button "Reset Password." An email will be sent to the main email address registered on the client account with a 6-digit secure code.

Learn how to reset a password to access the client portal in dog sitting software

7. Enter the code exactly as is shown in the password set/reset email.
  • Click "Set/Reset Password" again.

Note: This link must be clicked within 2 hours or the link will expire and you will have to follow the process again.

Learn how to enter a 6 digit code to reset the password for the client portal in dog sitting software

8. Enter a password and confirm it in the second panel. You could use "test" as it is easy to remember. Click "Set password."

Learn how to create a new password for the client portal in dog sitting software

10. You will see the "Account Summary" screen when you are successfully logged in to the portal.

Access the account summary page of the client portal in dog sitting software

This tutorial demonstrates how to invite existing clients to login to the client portal within Pet Sitter Plus. To gain a greater understanding of the options available when you are ready to learn more, you can take a look at the Help pages for the Client Portal Guide to Client Functions and Allow Clients to Request Services Online

Congratulations! You have completed this stage.

To move forward to the next step, click the link below and then choose the next step:


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