Staff can use "Check-in and check-out" at a visit when they arrive or leave a client's home, so an accurate time and GPS location is recorded for the service. "Check-in" and "Check-out" provides powerful, "live" communication between your Admin (who is generally in the office) and staff (who are out in the field.)
A "Check-out" informs the Admin the time a sitter has finished their work. You can see a live GPS map location in Monitor when they have checked-out, plus be notified if any parameters for the service have not been met.
Tip: You can choose whether to display check-out times to staff, see Show Check-in and out: Staff Dashboard. You can also display check-out times and locations to clients in their portal schedule. See Show Check-in and Out Time in the Portal.
How Do Staff Check-Out of a Service on a Mobile?
Navigation: My Dashboard > Service detail
- From the Dashboard, tap on a service to access the service detail.
- Tap "Check-out."
Note: Make sure the phone network has an adequate signal and the phone is connected. If possible you should log in to a WiFi network.If staff have problems checking-in and out, you can read Why is the Check-in and/or Check-out function Not Working on my iPhone? or Why is the Check-in and/or Check-out Function Not Working on my Android Phone?
Check-out time and location are recorded. They can be viewed in the Admin Schedule, and if enabled, in the Service Report, Client Portal and Staff Dashboard.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article