Why Can't I Delete the Invoice?

Modified on Fri, 19 Aug 2022 at 11:13 AM

An invoice is a copy of the service order at a moment in time, like a printed photocopy. So, if you update a service order, to cancel a visit for example, the invoice is not updated. The invoice needs to be "thrown away" (Voided), edits are made, and then the invoice is "recreated" to reflect the changes. 

An invoice is a bill you send a client so they can pay for their services and is part of the client's financial history so cannot be deleted.
Therefore, the process you need to follow is:

Tip: In some cases, you can use Credit and/or Debit Notes, instead of Voiding the Invoice.

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