Sync Voided Invoices with QuickBooks Online

What does "Voiding an Invoice" do in Pet Sitter Plus?

Voiding an Invoice in Pet Sitter Plus does not delete or cancel any of the Services on the Invoice or on the original Order. It only "removes" the Invoice that was created for payment purposes and the Order becomes a "Quote" again, ready for you to correct the services and pricing or make other edits before you invoice it again. By voiding the Invoice, you can create a new, accurate Invoice for the client to pay, which will have a new Invoice number. 

How do Voided Invoices work in the Integration with QuickBooks Online?

The voiding of an invoice in Pet Sitter Plus has the same function and meaning in QuickBooks Online. In both systems, when an invoice is voided, a copy of the original invoice is retained but the value of the voided invoice is now zero. 

Example of a Voided Invoice in Pet Sitter Plus:

An example of the equivalent voided invoice in QuickBooks Online:

When an invoice in Pet Sitter Plus is voided, on the next QuickBooks synchronization, the equivalent invoice in QuickBooks will also be voided.

Where can I find Voided Invoices in QuickBooks Online?

In your QuickBooks Online account a voided invoice is recorded in:

• Client Account - as a voided invoice.
• Chart of Accounts - Account Receivable account (shown below.)

• Chart of Accounts – PSP Income Account (shown below.) 

Note: Invoices with a zero value are automatically excluded from the sync queue due to there being no financial transactions that require integrating into QuickBooks.

Info: Further reading...
Sync Invoices in QuickBooks
Sync Transactions In QuickBooks
Sync Refunds in QuickBooks
Sync Write Offs in QuickBooks
FAQS: QuickBooks Online Integration