Stripe Charges and Payment Methods in a Client Account

Modified on Thu, 29 Sep, 2022 at 12:02 PM

If you have activated Stripe, then your Client Accounts have a Stripe tab in the Client Admin menu. The Stripe tab has 2 reports. "Stripe Charges" displays all charge activity for the client and "Payment Methods" lists the various Payment Methods the client has on file and denotes which is the Default.

Tip: Charges run via Stripe can also be viewed in the Client's Payments and Refunds tab. Automatic Payments are labeled "Payment (Auto: Stripe)" and cannot be edited.

Important Note: If "Sync Refund" or "Sync Payment" appear in the "Sync Actions" column, transactions in your Stripe account might not be synced with Pet Sitter Plus. Contact for help resolving this.

How Do I View Stripe Charges?

Navigation: Clients > access a client account > Client Admin > Stripe

  • Click "Charges" to view all Stripe transactions. Data included: Date, Amount, Currency, Ending, Status and Refunded.
  • Click "Payment Methods" to view all Payment Methods the client has on file.
  • Click "Older" at the very bottom of the page to access older transactions.
Note: No receipt email is sent when a Stripe receipt is posted as the confirmation is sent by Stripe. You can turn on the Receipt Setting directly in the Settings of your Stripe account. See How does a Client Make a Payment in the Client Portal? for information on Stripe receipts and notifications.

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